Shipping Policy

Here’s what you need to know about how we ship your plants:

Shipping Costs

Shipping costs are calculated based on your order and delivery location, and will be displayed at checkout before you finalize your purchase. Please note that shipping costs are an additional charge and are non-refundable.

When We Ship

We typically process orders within 1-3 business days. To ensure your plants arrive in the best possible condition, we generally ship live plants early in the week (Monday-Wednesday) to avoid them sitting in transit over the weekend. You’ll receive a shipping confirmation email with tracking information once your order has shipped.

Packaging

We take great care in packaging your plants to protect them during transit. We use specialized packaging materials to minimize damage and ensure they arrive healthy.

Delivery

Once your order ships, delivery times will vary depending on your location and the shipping method chosen at checkout. While we do our best to provide estimated delivery dates, please understand that these are estimates and not guarantees.

Damaged or Lost Shipments

In the rare event that your order arrives damaged or is lost in transit, please contact us within [Number] days of delivery or the expected delivery date. We’ll work with you to resolve the issue, which may include replacing the damaged plants or filing a claim with the shipping carrier.

Undeliverable Packages

Please ensure your shipping address is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete address information. If a package is returned to us as undeliverable due to an incorrect address provided by the customer, additional shipping charges will apply for re-shipment.

If you have any questions about our shipping policy, please don’t hesitate to contact us!