Privacy Policy for mgplantnursery.com
Last Updated: May 21, 2025
Welcome to mgplantnursery.com . We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit and make purchases from our website, mgplantnursery.com (the “Site”), which offers a wide range of plants and gardening instruments.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Site.
1. Information We Collect
We collect various types of information from and about users of our Site, including:
- Personal Identification Information (PII):
- Contact Information: Name, email address, postal address, shipping address, phone number.
- Account Information: Username, password (encrypted), and any other information you provide when creating an account.
- Payment Information: Billing address, credit card or debit card details, or other payment instrument details (processed securely by third-party payment gateways; we do not store full card numbers).
- Order Information: Details about the products you purchase (plants, gardening instruments), order history, and delivery preferences.
- Non-Personal Identification Information:
- Device Information: IP address, browser type, operating system, device type, screen resolution.
- Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages, search queries, and other Browse behaviour on our Site.
- Location Data: General geographical location derived from your IP address.
- Cookies and Tracking Technologies: We use “cookies” and similar tracking technologies (like web beacons and pixels) to enhance your Browse experience, analyse site usage, and for marketing purposes. You can control the use of cookies through your browser settings.
2. How We Collect Your Information
We collect information in several ways:
- Directly from you: When you create an account, place an order, subscribe to our newsletter, fill out forms, participate in surveys, contact customer service, or interact with us directly.
- Automatically through the Site: As you navigate through our Site, we may use cookies, log files, and other tracking technologies to collect non-personal identification information and usage data.
- From Third-Party Service Providers: We may receive information from third-party payment processors, shipping companies, analytics providers, and marketing partners, to the extent necessary for our operations.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Process and Fulfil Orders: To process your purchases, arrange for shipping, deliver your plants and gardening instruments, and provide order confirmations and invoices.
- To Provide and Improve Our Services: To operate, maintain, and improve our Site, products, and services, including personalizing your experience.
- To Manage Your Account: To create and manage your user account, verify your identity, and provide customer support.
- To Communicate with You: To send transactional emails (order updates, shipping notifications), respond to your inquiries, and send promotional offers, newsletters, and marketing communications (if you have opted in).
- For Marketing and Advertising: To understand your preferences and interests, and to show you relevant products and offers on our Site and through third-party platforms.
- For Analytics and Research: To analyse trends, track user activity, gather demographic information, and conduct market research to improve our business.
- To Ensure Security and Prevent Fraud: To protect against unauthorized access, disclosure, alteration, or destruction of information, and to detect and prevent fraudulent transactions.
- To Comply with Legal Obligations: To meet legal and regulatory requirements, including responding to lawful requests from public authorities.
4. Sharing Your Information
We may share your information with the following categories of third parties for the purposes outlined above:
- Service Providers: We engage third-party companies and individuals to facilitate our services, such as payment gateway providers, shipping companies, hosting providers, analytics providers, customer support software providers, and marketing service providers. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- Legal Requirements and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request). We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
5. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption: Using SSL/TLS encryption for data in transit (e.g., during checkout).
- Access Controls: Restricting access to your personal data to authorized employees and service providers who need the information to perform their duties.
- Secure Payment Processing: Partnering with reputable payment gateways that comply with industry security standards.
- Regular Security Audits: Periodically reviewing our security practices.
However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights and Choices
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have certain rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Correction: You have the right to request the correction of inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, subject to certain exceptions (e.g., if we need to retain it for legal obligations).
- Right to Grievance Redressal: You have the right to register a grievance with us regarding your personal data.
- Withdrawal of Consent: You have the right to withdraw your consent for the processing of your personal data at any time, subject to legal or contractual restrictions. Please note that withdrawing consent may affect your ability to use certain features of our Site or services.
To exercise any of these rights, please contact us using the contact details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable law.
7. Cookies
Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.
- What are cookies? Cookies are small text files that are placed on your computer or mobile device when you visit a website.
- How we use cookies: We use cookies for purposes such as:
- Essential Cookies: Necessary for the operation of our Site (e.g., enabling you to add items to your shopping cart).
- Analytical/Performance Cookies: To collect information about how visitors use our Site, helping us understand and improve Site performance.
- Functionality Cookies: To remember your preferences and choices (e.g., language or region), providing a more personalized experience.
- Targeting/Advertising Cookies: To deliver relevant advertisements to you based on your interests and Browse history.
- Managing Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.
8. Third-Party Links
Our Site may contain links to other websites that are not operated by us. This Privacy Policy applies only to mgplantnursery.com. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our Site is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our records.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@mgplantnursery.com WhatsApp : 9875682700 Postal Address: Mondal group, Ramkrishna Nagar, Shibalaya, Duttapukur, 743248